Job Vacancy – Referral Case Officer

Bromley & Croydon Women’s Aid is seeking to recruit a Referral Case Officer to manage incoming referrals to our domestic abuse refuges and provide ad-hoc support to their residents. We…

Bromley & Croydon Women’s Aid is seeking to recruit a Referral Case Officer to manage incoming referrals to our domestic abuse refuges and provide ad-hoc support to their residents.

We are a well-established and forward thinking independent domestic abuse charity, supporting women and children through a wide range of specialist services. We are now seeking a self-motivated and experienced individual to join our dynamic team.

As a Referral Case Officer, you will manage refuge voids, take referrals and carry out risk and need assessments for prospective clients. You will ensure the minimisation of void levels, taking all appropriate steps to enable new referrals into the refuge service.

You will work across all BCWA locations in Bromley and Croydon, introducing new clients to refuge, going through Policies, Procedures & House rules etc. You will cover absences of refuge staff as and when required.

This will be a dynamic and flexible post, so the post holder must be able to act confidently and empathetically and be able to respond effectively to crisis situations. The post holder should be able to work on their own initiative and as part of a team and must be well organised in order to manage a varied workload.

The person we are looking for will have proved experience in risk management and safety planning, as well as understanding and awareness of the issues facing women who have experienced domestic abuse.

Holding a full driving license, having access to a vehicle and be willing to travel locally is essential.

Job Title: Referral Case Officer

Hours: 35 hours per week (5 days)

Contract Type: Fixed Term until 31st March 2023

Salary: £26,780.00 pa

Application Deadline: Interviews will be conducted on a rolling basis

Interviews: (via Zoom) Conducted on a rolling basis

Employee benefits we offer:

– A friendly, flexible and values-led organisation

– Competitive salary

– 25 days of annual holiday, plus bank holidays (pro-rata for part-time)

– Contributory pension scheme (5%)

– Training to help you perform your role and support your professional development

– Comprehensive Employee Assistance Programme and wellbeing support

As a trauma-informed charity we take mental health and self-care seriously, and offer clinical supervision to our frontline team, monthly staff wellbeing session led by a range of health experts, and access to our comprehensive Employee Assistance Programme. This includes a personalised fitness portal, life coaching, career guidance, counselling, financial advice, nutrition advice and recipes, sessions around healthy sleep, mindfulness & much more. 

To learn more and download the Job Description, click here.

To apply online click here.

If you haven’t heard from us within two weeks from application deadline, please assume your application has been unsuccessful.

We reserve the right to terminate this recruitment process should we receive a large number of applications.

We are happy to consider expressions of interest or applications from candidates who are not qualified for this role but keen to get into the women’s sector, and comprehensive training is available for the right candidate. If you would like to have an informal chat about the role and organisation before applying, just drop us a line on 

Female applicants only. In light of the nature of work, the candidate’s gender is considered to be an occupational requirement in accordance with Schedule 9 (part 1) of the Equality Act 2010.

BCWA is committed to supporting and promoting equality & diversity and creating an inclusive working environment. To achieve this, we seek to employ a diverse range of staff from many different backgrounds to better represent the communities we serve.

BCWA are an Equal Opportunities Employer.

Reg. Charity No.1068007.

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